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Student Loan FAQ's

Customer Support Frequently Asked Questions

Click on a topic below to view the related questions and answers.

Topic: Online Account Management (My Account)

Q. How can I manage my account online?

A. You can manage your account online via the My Account website 24 x 7. Using the My Account website, you can:

  • View current or previous statements
  • Check your current balance
  • Sign up for Automatic Payments and receive a .25% interest rate deduction while your account is in repayment status
  • Make a one-time payment
  • Change your mailing address
  • Receive e-mail notifications for payment due and statement availability
  • Contact customer care representative securely
  • Coming in the Fall of 2011: Ability to go green with Paperless Statements.

Q. How do I register for online account management ("My Account")?

A. Registering for online account management is easy! Just follow these simple steps:

  1. Click on My Account and click the "ENROLL TODAY" button
  2. Register by entering your loan account number and some basic information to verify your identity
  3. Create your unique user ID and password…

and you’re on your way to managing your loan—securely, and at your convenience.

Q. I have been locked out of My Account and need to have my password reset. How do I get my password reset?

A. From the My Account sign in page, click on Forgot Password and enter the requested information and you will be presented with the challenge phrase you chose during the Enrollment process. Answer the challenge phrase and you will be prompted to change your password.

If you are still unable to reset your password after going through this process, please call 866‑398‑7741 and a customer service representative can help you reset your password.

Q. I have more than one loan and I want to be able to see my other accounts with my My Account login. How can I register my other accounts?

A. In order to manage a secondary account through My Account, you will need to register the other account separately. We are unable to manage multiple loans with one User ID.

Topic: Paperless E-Statements
Topic: Auto Pay
Topic: Billing, Payments and Statements
Topic: Taxes and IRS Form 1098-E
Topic: Other
*Accounts in Total Deferment are not eligible for rate reductions until repayment begins.