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Contact Customer Support

Customer Support

Loan to Learn is committed to offering our customers superior customer service. You can get help using one of the following methods:

Online using My Account

My Account is your One-Stop Online Account Management. Using My Account, you accomplish the following tasks at your convenience, 24 x 7:

  • View current or previous statements
  • Check your current balance
  • Sign up for Automatic Payments and receive a .25% interest rate deduction while your account is in repayment status
  • Make a one-time payment
  • Change your mailing address
  • Contact customer care representative securely

Search Frequently Asked Questions

You can search our Frequently Asked Questions at your convenience for the most common questions we recieve from our customers.

Download Forms

You can download forms at your convenience. All forms are available in PDF format for your convenience. A Free Adobe Reader is required to view and print these forms.

Contact Us by E-Mail

You can reach a customer service representative during business hours by sending an e-mail to support@loantolearn.com.

Important Note: Do NOT send any private information such as your account number or social security number by e-mail. To send a secure message, log on to My Account.

Our business hours are:

Monday - Friday: 9am - 5pm EST
Saturday, Sunday and Holidays: CLOSED

Contact Us by U.S. Mail

Use one of the following U.S. Mail addresses:

Payment by Check

Please log on to My Account to view your account's specific payment address.

General Correspondence

Loan Servicing Center
P.O. Box 651118
Sterling, VA 20165-1118

Contact Us by Phone

You can speak with a customer service representative during business hours by calling 1-866-398-7741.

Our business hours are:

Monday - Friday: 9am - 5pm EST
Saturday, Sunday and Holidays: CLOSED